Items purchased from PELAGIC are eligible for a full refund if returned within 30 days of purchase. We do not offer direct exchanges, so if you wish to exchange you will need to return for a refund and place a new order for your items on our website.
SALE items are not eligible for refund, exchange, or store credit
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
- Shipping Charges: Shipping charges on expedited orders are not refundable
- Holiday Returns: During the holiday season (Nov. 1st - Dec. 25th), we will accept your return after 30 days so long as it is received by January 10th
Return Conditions Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately: 949-642-0646 x 150
DEFECTIVE ITEMS: To file a claim for a defective product, please visit www.pelagicgear.com/warranties for further details.
Any orders placed through Amazon, please visit www.amazon.com/returns
Please visit www.pelagicgear.com/returns for further details Any orders placed through Amazon, please visit www.amazon.com/returns
To create a return:
- Please visit our website, click “My Account” and complete Order ID (WEB-XXXXX) and Order Email fields under Order Status, Tracking and Returns Section.
- Select items for return*
- Print pre-paid return label*
- Your card will be refunded after product has been received. * Please allow 1-3 business days for your refund to process.
Please allow 7-10 business days from the day your package was received for processing*
*If order is past 30 days of purchase you will need to contact Customer Service: 949-642-0646 x 150 or firstname.lastname@example.org